Privacy & Data Protection
This Privacy Policy explains how Blind Luck collects, uses, stores and protects your personal information when you interact with our site, open an account, play games or use our services. We value your privacy and aim to be clear about what data we collect, why we need it and how you can manage your information.
Types of data we collect
We collect data that is necessary to provide our services, keep accounts secure and comply with legal and operational requirements. The main categories of data we process are described below.
Personal data
Personal data includes details you provide when registering or contacting us, such as your name, email address, date of birth, billing and postal address, and identity documents when verification is required. We also collect account credentials and security information.
Technical data
Technical data covers information automatically collected from your device and browser, such as IP address, device type, browser version, operating system, language settings, and activity logs. This data helps us deliver the service, diagnose issues and prevent fraud.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, currency used, bet history, game history and any bonuses or rewards applied to your account. For payments using cryptocurrencies we record transaction identifiers where necessary to process deposits and withdrawals.
How we use your information
We use the data we collect to operate and improve our services, to process payments and withdrawals, to verify identity and prevent fraud, and to respond to support requests. We may also use information to send service-related messages, such as account notifications, security alerts and updates to these policies.
Data protection practices
We protect data using administrative, technical and physical measures designed to safeguard information from unauthorized access, disclosure or misuse. Access to personal data is limited to staff and partners with a legitimate need to process it. Where appropriate we use encryption and secure connections to protect data in transit.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, improve site navigation, analyze usage and deliver basic functionality. Some cookies are essential for account security and transaction processing, while others support analytics and performance. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
User rights
You have the right to request access to the personal data we hold about you, to ask for inaccurate information to be corrected, and to request deletion of your account data where applicable and not required to be retained for legal or legitimate business purposes. You may also object to certain processing or withdraw consent where processing is based on consent.
Access, correction and deletion of data
To exercise your rights, contact our support team through the account support channels. We will respond to requests and provide guidance on required identity verification steps. In some cases we may be unable to delete data that we are required to retain for legal, regulatory or fraud-prevention reasons.
Information sharing and third parties
We may share personal data with service providers who help operate our services, such as payment processors, fraud prevention and verification services, and hosting providers. We require partners to maintain appropriate security standards. We do not sell personal data to third parties for marketing purposes.
Privacy policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will notify users via account messages or site notices. Continued use of our services after an update constitutes acceptance of the revised policy.