Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Blind Luck’s platform and services. They explain our relationship with users, the responsibilities we expect from account holders, and how promotions, payments, and disputes are handled. By registering and using the site you agree to comply with these terms, so please read them carefully and contact support if anything is unclear.
Account responsibilities
When you create an account you agree to provide accurate, up-to-date information and to keep your login details secure. You are responsible for all activity that occurs under your account. We allow one account per person, household and device; duplicate accounts may be closed and any associated bonuses or winnings voided. We may suspend or close accounts where we suspect fraud, chargebacks, multi-accounting, bonus abuse or other prohibited activity.
Eligibility requirements
To register you must meet the minimum age requirement displayed at registration and be legally permitted to use our services. During sign-up we require a valid email and chosen password, and you will need to verify your email to activate the account. Depending on the payment method and account activity, we may request identity and address documents before allowing withdrawals. Some payment options, such as cryptocurrency, are advertised as eligible for lower-friction deposits, but verification may still be required for withdrawals or high-value transactions.
Acceptable platform use
Use of the site must be lawful and in line with these terms. Prohibited behaviour includes attempting to manipulate games or bonuses, using automated bots, colluding with other players, providing false information, or engaging in abusive conduct towards staff or other users. We monitor activity and may take action including account restrictions, forfeiture of funds or termination where unacceptable use is detected.
General bonus and promotion rules
Promotions and welcome offers are subject to specific bonus terms that sit alongside these Terms and Conditions. Example bonus mechanics are displayed on the promotions page and may include deposit match offers and free spins. Wagering requirements and game contribution rules apply - typical examples shown on promotional pages include wagering multiples such as 35x the bonus amount and a maximum bet limit while a bonus is active (for example £5 per spin or equivalent). Free spins and other promotion elements may be restricted to selected games and are time-limited. Bonuses are generally limited to one per person and cannot be combined unless expressly stated; always check the full bonus policy for exact details.
Deposits and withdrawals
We accept a range of payment methods including cryptocurrencies, e-wallets, cards and bank transfers. Minimum deposit amounts start from £10 for standard methods. Minimum withdrawals typically start from £20, with bank transfers sometimes requiring higher minimums. Processing times vary by method - crypto withdrawals can be near-instant, e-wallets may clear within 1-3 hours, cards within 1-3 business days and bank transfers within 1-5 business days. We do not usually charge withdrawal fees, but third-party or network fees may apply. All withdrawals are subject to identity and fraud checks; large or high-frequency withdrawals may be processed in instalments per our banking rules.
Dispute resolution
If you have a complaint please contact our support team via live chat or email at [email protected]. We aim to acknowledge and investigate issues promptly and will communicate our findings. Where disputes concern account verification, payments or promotional eligibility, we may request documentation and undertake internal reviews. Our decision will be provided in writing and will follow the procedures described in these terms.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be published on the site and may be notified to you by email. Continued use of the platform after updates constitutes acceptance of the revised terms, so we recommend reviewing this page regularly.